FAQ

Photo: Chellise Michael Photography
Venue: Gather Greene
Event: Modern Kicks

 

Why Specialty Rentals?

Specialty (or boutique) rentals appeal to those wanting more than full-line rental companies offer. We specialize in vintage, repurposed, and unique finds that set your event or project apart. The character and beauty that our pieces bring to a space are never forgotten by our clients or their guests. Think of what a vintage rug aisle adds to the ceremony, how an antique buffet displays a stunning wedding cake, or what a stylish lounge adds to the cocktail hour. Trust us, the investment is worth it!

 

Ok, I LOVE your inventory and want to rent items for my event. How does this all work?

Reach out once you’ve booked the venue for your event date, or you’ve determined the dates of your project. The date(s) are important in determining the availability of our one-of-a-kind wares. Because our specialty rentals are unique and of limited quantity, it’s best to reserve them sooner rather than later.

To get started, review our inventory page and portfolio. You are also welcome to make an appointment to visit our showroom and/or warehouse. Put together a wishlist and submit it right through our website. We’ll send you a custom proposal and next steps for making a reservation.

 

I know I want to work with ya’ll to design my event, but I have not yet found the right venue. Can you help?

Yes! We are not event coordinators, but we offer a limited consultation package that includes an initial design meeting, research and referrals to planners, venues, and vendors.

 

How do I pay for my rentals?

Once you accept our proposal, a non-refundable 50% retainer is required, along with a signed agreement, to reserve your rentals. A payment schedule is arranged with the balance due 2 weeks before your event. We accept cash, check, and credit card. Regardless of your preferred form of payment, we require a credit card on file at the time of reservation.

 

What if I change my mind after making my reservation?

You are free to make any changes to your order up until 60 days out from your event. After that point, up until 2 weeks before your event, we allow rental additions; swaps for items of equal or greater value; and adjustments to quantities of barware, tableware, and seating for ceremony and dining.

 

Where are you located and can I see items in person?

Our showroom is located in Millbrook, NY. We also maintain a warehouse 5 miles down the road in Pleasant Valley. Visiting us is a lot of fun! Be sure to contact us first to ensure we are open, or make an appointment. Please view our portfolio and catalog prior to your visit, as not all items are on display at all times.

 

Where will you deliver and what does it cost?

Our local delivery area includes the Mid-Hudson Valley, Berkshires and Catskills (within 60 miles of our showroom). We may also be willing to deliver to the Capital Region and other areas further away. We just consider these locations “Out of Town” and have higher minimum order requirements. A delivery quote will include round trip driving time, staffing, equipment, mileage, fuel, tolls, and in some cases, meals and overnight accommodations.

Delivery does not include set-up and styling. We will deliver to one general location and retrieve all gathered/packed items from one general location. If our team will be required to deliver items to multiple locations at the venue/property, or if additional time/effort is needed or there are special circumstances/requirements, we must be informed at the time of booking. We offer set-up and styling as separate services, so reach out to inquire!

 

What are your minimum order requirements for delivery?

For local delivery areas (up to 60 miles from us), we have a $1200 minimum order requirement, exclusive of delivery, tax and fees. For most out of town deliveries, our minimum order requirement ranges from $2000 to $5000, depending on the distance/location. On a case by case basis, for a higher minimum order requirement, we may consider delivery to a location that would require weekend accommodations for our team.

 

Can I pick up my rentals instead of having them delivered?

For smaller orders (showers, birthday parties, etc…), we may offer will-call, the option to pick up and return some items, on a case-by-case basis. Will-call is reserved for crates of tableware and small props only and is not generally allowed for weddings or during the high wedding season. Upholstered furniture and other specified items require delivery services. A $350 minimum order requirement, exclusive of tax and fees, applies to will-call orders. An appointment must be scheduled and adhered to for pick up and return. Pick ups and returns are generally not scheduled Thursday through Monday. Additional details are specified in our agreement.

 

How long is your rental period and do you offer weekly or monthly rates?

The rental rates included on our website are daily rates. If arranged, delivery the day prior to the event date and retrieval the day after the event date are included in the rental period, in order to allow time for set-up, breakdown and cleanup. If inventory will be used for an additional day (for welcome/rehearsal dinner or brunch, for example), it must be rented for additional dates at the discounted rate. See below:

 – 2-3-day rental = +10%

 – Weekly rental = +25%

Longer rental periods are available and work well for projects such as home staging, window displays, and sets. Contact us for a custom proposal.

 

I have something specific in mind, but don’t see what I’m looking for.

If you are looking for something you don’t see in our catalog, give us a shout! We get excited about custom sourcing and may be willing to acquire it on your behalf, as long as it fits with our vibe and your rental order meets our minimum order requirement without the sourced item(s).

 

I have a vision, but need help pulling it all together. Can you help?

Yes, we can be available as little or as much as you need us! We also love to collaborate with planners, designers, family members, your bridal party… to set up our rentals and accents in just the perfect way to match your unique style. Contact us for a custom proposal.

 

Am I responsible for dishwashing?

All tableware and serving accessories (dishes, glassware, and flatware) do not need to be washed, but must be scraped/rinsed of all food remnants and placed back in the crates they came in.

 

What happens if a rental item is damaged or lost?

Please read our rental agreement carefully! A 15% Cleaning & Maintenance fee is built into each rental order to cover routine cleaning and expected wear and tear. However, this fee does not cover significant damage or loss. If a rental item is returned damaged to the point where professional cleaning or repair/reupholstery is required, we will charge you what it costs us to have the item cleaned, repaired/reupholstered, or replaced. For example, if a sofa is stained or torn, guests bring vintage glassware to their rooms at the end of the night, or guests walk away with centerpieces or blankets you rented for the bonfire, charges will apply. If our tableware is not separated from tableware rented from other companies and time/effort is spent on retrieving/returning items, charges will apply. Damaged and missing items can cost up to 7 times the rental rate. We will also charge for missing packing crates, tubs and containers, so please ensure that our containers are separate from those of other rental companies.

 

What if it rains during my event?

Because our rental items are one-of-a-kind and delicate, they must be protected from the elements at all times. You are responsible for making sure our wares are safe and dry the entire time they are in your possession or at your event venue, so be sure to have an inclement weather plan! Tarps alone are insufficient for protecting our wares overnight.

Because your reserved items cannot be rented to any other party, your payments (initial retainer, additional retainer payments, and balance) cannot be refunded for any reason including inclement weather or unforeseen circumstances.